An acronym for Communication Access Real-time Translation, CART is considered a reasonable accommodation by the Americans with Disabilities Act (ADA).
The Americans with Disabilities Act of 1990 requires reasonable accommodations be made for individuals with disabilities, including those who are deaf or people with hearing loss, in employment and services. Section 508 of the Rehabilitation Act Amendments of 1998 (also known as the Workforce Investment Act of 1998) requires that all Federal and United States Postal Service electronic and information technology be accessible to people with disabilities, including employees and members of the public.
Schools, government, courts, businesses, churches, and other institutions utilize CART to meet ADA compliance for those who often choose CART as their form of accommodation.
CART is a service in which a certified, skilled CART professional listens to speech and instantaneously translates the speech to text. Display options include laptop computers, projection screens, television and/or computer monitors, or mobile devices such as cellular telephones and tablets. CART displays the real-time text as a full screen of text with which there is no video component.
Although utilized primarily by people with hearing loss, the provision of CART benefits others as well, such as those whose native language is not the spoken language, those with learning disabilities, or for subsequent data mining of the captured material.
QuickCaption provides onsite and remote CART in English and Spanish (by fluent Spanish speaking CART professionals) via numerous types of displays, as well as for web streamed events, by skilled, experienced professionals who are committed to delivering the most reliable and highest of quality services.
CART Services for Academic Environments
CART services are utilized in K-12, junior colleges, universities, vocational and military programs, continuing education, distance and eLearning, extracurricular and extra/intramural programs, as well as academic-related sporting events!
In addition to classroom instruction, lectures, and labs, CART services are utilized for school-related sporting events, seminars, staff training, and commencement ceremonies.
CART for the Corporate Sector
CART facilitates communication and meets the requirements of the ADA’s “reasonable accommodation” in the corporate and professional world in a variety of ways. CART services for executives and employees are useful in interviews, meetings, seminars, and trainings.
Businesses also choose to seek out CART services for webinars and video content on corporate websites, as well as for subsequent data mining of information.
All CART text can be made in a variety of styles. And remember that CART is not just for people who are deaf or people with hearing loss; it is useful when the audio cannot be heard clearly, when the speaker has an accent, or for those whose native language is not English.
CART Services for Government
CART services satisfy the “reasonable accommodations” requirement for ADA compliance. CART is an important tool that helps government organizations meet the needs of and keep communication access open to employees and visitors.
QuickCaption provides CART services for government events such as City Council, Town Hall, or other government meetings, public forums, and hosted seminars, as well as in-house meetings and trainings, and website content.
CART Services for Events
Public Forums are fantastic genres for the use of CART! With more than 36,000,000 or 17% of Americans having some form of hearing loss, CART is an outstanding tool to ensure that these individuals have access to full participation.
There are many public events that can benefit from the provision of CART for the general public:
* Conferences, conventions, and seminars
* City Council and Town Hall meetings
* Sporting events
* Concert arenas
* Live theatre productions
* Live events with featured speakers
* Organizational meetings such as Neighborhood Watch or Home Owners Association
CART can be displayed in a variety of forms during these public forums: laptop computers, projection screens, television and/or computer monitors, or mobile devices such as cellular telephones and tablets. The real-time CART can produce a text file to be used following the event for reference, data mining, research, and/or minutes.
Who Might Suggest the Use of CART for Events?
Hotels with banquet rooms and ballrooms, convention centers, churches and other venues that hold medium to large scale events may suggest to their potential clients the use of CART services for either the inclusion of the deaf and people with hearing loss or for universal design.
Those holding smaller scale events such as medical appointments, therapy sessions, parenting programs, traffic school courses, and anger management classes may offer CART for their patients, clients, or attendees.
CART vs. Captioning
The presence of video is the differentiating factor between CART and captioning. CART displays the real-time text as a full screen of text only, with no video component. Live captioning is text input onto line 21 of a video feed, displayed as two or three lines of text overlay/embed on the video and requiring the use of an encoder/decoder.
Post-production captioning can be either open or closed and is time-coded text input as overlay on video.
CART vs. American Sign Language Interpreting
It is a myth that all individuals with a complete or partial hearing loss are proficient in American Sign Language.
In fact, only about 30% of the profoundly deaf are fluent in sign language and, because sign language is not necessarily their first language, there remains barriers to full understanding, especially in certain environments such as medical, business, and academic.
Another myth is that there is an abundance of qualified, experienced sign language interpreters, when actually there is a severe shortage nationwide.
As such, if CART is not the best-suited accommodation, it may very well be an alternative accommodation in providing a reasonable accommodation and/or effective communication.
Is CART Only for “Effective Communication” or as a “Reasonable Accommodation”?
CART and Real-time Captioning Services are used frequently and effectively in noisy environments such as sporting events, local gyms, and neighborhood restaurants and bars, or in required quiet environments such as live theater productions, churches, weddings and funerals, or in those difficult to understand environments such as events featuring speakers with heavy accents or foreign language speakers.
CART and Real-time Captioning Services are often used by those with mobility loss, those with learning disabilities, our senior population, and English as a Second Language learners.
In any of these situations, the audience usage of CART has little or nothing to do with hearing loss and everything to do with the ability to participate, without hearing the spoken word.
ADA and Section 508
The Americans with Disabilities Act of 1990 requires reasonable accommodations be made for individuals with disabilities, including those who are deaf or hard of hearing, in employment and services.
* Title I – Employment, requires companies with 15 or more employees to provide reasonable accommodations for employees with disabilities.
* Title II – Public Services, requires local and state governments to make all of their services and programs accessible to individuals with disabilities.
* Title III – Public Accommodations, guarantees people with disabilities the “full and equal enjoyment of the goods, services, facilities, privileges, advantages or accommodations of any place of public accommodation.” A public accommodation is generally a privately owned establishment that makes its services, programs or goods available to the public, such as hotels, restaurants, physicians’ offices, theatres, and so forth.
Section 508 of the Rehabilitation Act Amendments of 1998 (also known as the Workforce Investment Act of 1998) requires that all Federal and US Postal Service electronic and information technology be accessible to people with disabilities, including employees and members of the public.
QuickCaption welcomes the opportunity to assist you in reaching full ADA and Section 508 compliance with exceptional CART, live, broadcast, and post-production Captioning, and verbatim Transcription Services, as well as document Language Translation Services. Since 1999, QuickCaption has assisted many organizations and agencies in meeting the ADA and Section 508 requirements by offering highly knowledgeable, experienced, and responsive staff working alongside certified, skilled CART/Captioning professionals.